Get in touch
We're here to help. Reach out and we'll get back to you as quickly as we can.
For any questions about your account, plans, or eSIM. Send us a message and we will get back to you as quickly as we can. For account-specific queries, please include the email address associated with your Fuse account so we can look into things straight away.
support@fusemobile.co.uk
Support hours
Our team is available during business hours and we aim to respond within 24 hours. Most enquiries receive a reply within a few hours. Emails sent outside these hours will be answered the next working day. We read every message personally — no bots, no ticket queues.
Monday to Friday, 9am — 6pm
Help Centre
Find instant answers to common questions about eSIM setup, activation, billing, account management, and troubleshooting. Our Help Centre is available 24/7 with step-by-step guides that resolve most issues in minutes.
Browse our FAQ
What to expect
We read every message personally. During business hours, most enquiries receive a response within a few hours. Complex issues may take a little longer, but we will always let you know we are working on it.
For the fastest resolution, include as much detail as possible in your message — your account email, a description of the issue, and any error messages you have seen. The more context we have, the quicker we can help.
If you are experiencing an urgent connectivity issue, check our Help Centre for troubleshooting guides that may resolve the issue immediately.
Business enquiries
For business enquiries, partnerships, or press requests, email hello@fusemobile.co.uk. Fuse Mobile is operated by Simology Limited, registered in England and Wales.